Mobile / Casino
These legal terms set out how your account, your data and your use of bcjili are governed — and what you can do when you have a question or a correction to make. Access to bcjili depends on local law and is available only where local law permits.
This policy covers every interaction you have with bcjili — from the moment you register an account through to how your transaction records are stored and accessed. When you use a local payment method such as Coins. ph or PESONet to fund your account, the transaction data associated with that action falls within the scope of this document. The same applies to any account activity linked to GCash, Maya or GrabPay transfers made through our wallet interface. We collect account data only to operate your account, process transactions and respond to support requests. We do not sell your personal information to third parties. Data you provide — your name, contact details, payment identifiers — is held in accordance with applicable data protection requirements for eligible regions. Where local law governs the retention or processing of personal data, we follow those requirements. If you are in a region where access to bcjili is not permitted by local law, this policy does not extend an entitlement to use the platform. Eligibility is always determined by local law first. Any conflict between a section of this policy and the applicable local law is resolved in favour of local law. For account-specific questions, our support channel is the correct first step.
Transaction data from Coins. ph deposits is recorded in your account history and held under the retention terms in this policy.
PESONet transfers are logged as account events. You can review these records inside your wallet after login.
GCash payment identifiers are processed to complete the transaction and are not shared beyond what is required for that purpose.
Maya and GrabPay transfer data is handled the same way — stored at the account level, visible in your transaction history.
Not every interaction with bcjili sits inside the same part of this policy. Understanding where each area falls helps you know where to look when you have a question about your account, a transaction or third-party content.
Your login credentials, account registration details and session activity are covered fully by this policy. Any access dispute or account question should be raised through the support channel named at the end of this page.
Deposits and withdrawals processed through supported payment rails — including Coins. ph, PESONet, GCash and Maya — generate records held under this policy. Review them in your account wallet after login.
Game content from studios such as Bigtime Gaming, Microgaming, PlayStar and Spadegaming is made available through our lobby. We operate the lobby; individual game mechanics and rules are set by each studio and displayed inside the game itself.
Payment processors, game studios and any external link you follow from our platform operate under their own terms. Our policy does not extend to those third-party services, and we cannot answer questions about their data practices.
This policy gives you concrete actions you can take regarding your account data and the records we hold. You are not limited to reading the policy — you can act on it. If you believe a detail in your account profile is wrong, you can request a correction by contacting support with the specific field and the correct value you want applied. Transaction records, including GCash or Coins. ph deposit history, are visible in your account wallet immediately after login; if a record appears incorrect, note the transaction reference and contact support with that reference included. Where local data protection law gives you the right to request a copy of the data we hold about you, you may submit that request through our support channel. Response timelines depend on the volume of requests and applicable legal requirements — we will confirm receipt and give you a realistic timeline when we respond. We do not make decisions about data requests by automated means alone; a member of our support team reviews each request before we act.
Log in and open your account wallet to see your full transaction history, including all deposit and withdrawal events linked to your payment methods.
If your name, contact number or email on file is wrong, contact support and state the field and the correct value. We will verify and update it.
For any question about what data we hold or how it is used, send your query through our support channel. Include your registered account email so we can locate your record quickly.
If your account is restricted or you cannot access a section after login, reach support directly. Give us the specific page or feature you cannot reach and the device you are using.
For any question about this policy — data requests, account corrections or eligibility questions — reach us through the channels below. Include your registered account email in every message so our team can locate your record without delay.
Open the chat widget on any bcjili page while logged in. State your question clearly and include any transaction reference or account detail that is relevant to the policy matter you are raising.
Send your legal or data query to our support email address shown in the contact section after login. Email is the recommended channel for data-access or correction requests that require a written record.
Some account corrections — contact number, email address — can be initiated directly from your account dashboard. Log in, go to account settings, and follow the fields shown there before contacting support.
We handle the data linked to your bcjili account with a narrow purpose: operating your account, processing transactions and responding to support requests. No personal data is shared with third parties for marketing purposes. Account retention periods are set by the requirements of applicable law in eligible regions and are not shortened or extended for commercial reasons.
We use cookies to maintain your login session and to remember preferences you set in the account interface. You can manage cookie settings in your browser at any time; some features require session cookies to work correctly.
Your account credentials are stored in hashed form. We do not have access to your plain-text password. If you suspect unauthorised access, change your password immediately through account settings and contact support.
We retain account and transaction data for as long as required by applicable law in your region. When retention is no longer required and no legal hold applies, data is deleted or anonymised. You may ask about the retention period for your specific account through support.
When this policy changes materially, we post the updated version on this page with a revised effective date. Continued use of your account after a change is posted constitutes acceptance. Contact support if you have questions before continuing.
These are the questions we hear most often about account rights, data handling and policy scope. If your question is not covered here, contact support through live chat or email.
Access to bcjili depends on local law and is available only in eligible regions where local law permits. If you are in an eligible region in the Philippines and have registered an account, this policy applies to your account and your data from the moment of registration.
Yes. Send a data-access request through our support email channel with your registered account email included. We will confirm receipt, verify your identity against your account record and respond within the timeline required by applicable law in your region.
Log in and check your account settings first — some fields such as contact number and email can be updated directly there. For fields you cannot edit, contact support by live chat or email, state the field name and the correct value, and our team will review and apply the correction.
Your full transaction history — including GCash deposits, Coins. ph transfers and PESONet transactions — is recorded in your account wallet. Open your wallet after login to see all events with their dates and reference numbers. If a record looks wrong, note the reference and contact support.
No. Game studios such as Bigtime Gaming, Microgaming, PlayStar and Spadegaming supply game content to our lobby. They do not receive your payment details or personal account data. Payment processing is handled at the platform level, separate from game content delivery.
When we make a material change to this policy, the updated version is posted on this page with a new effective date. We recommend checking this page periodically. If you have a question about a recent change before you continue using your account, contact support through live chat.